SHIPPING & RETURNS
SHIPPING
We make shipping convenient for you by using Express delivery service Australia wide.
SHIPPING COSTS
$28 flat rate - includes delivery & return via a prepaid satchel.
Local pick up is available free of charge.
DELIVERY
All parcels as marked as 'authority to leave' however, we can not guarantee that it will be left without signature. Australia Post makes this decision at the time based on whether they believe it is safe to do so, and this is completely out of our control.
You understand and agree that by granting us authority to leave, you take full responsibility and liability for orders delivered and left unattended. If you require a signature for your parcel, you must specify this in the delivery instructions at check out.
We don't delivery to PO boxes or Lockers.
Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.
DELIVERY TIMES
You can view Aus Post delivery times based on your location HERE before booking your item(s) to ensure you will receive your delivery on time. We dispatch all online orders from Carrum Downs, VIC.
Please note: We recommend starting your booking period 2 business days before your event to ensure a smooth delivery. The Dress Lab is not responsible for unforeseen delays by Aus Post.
TRACK YOUR ORDER
We will email you as soon as we have sent your order, this email will contain your Aus Post tracking number. You can then track your delivery directly with Aus Post HERE.
RETURNING YOUR DRESS
All items hired through The Dress Lab are to be returned in the box and postal satchel they are received in. We will include a prepaid Australia Post Express Post satchel for returning the item back to us. If you don't receive this, please Contact Us immediately.
If your "Return on" date falls on a Sunday or a public holiday, you may post the item on the next working day.
Items should be returned over the counter at an Australia Post store or depot, on or before the specified booking return date. This will be labelled the "Return on" date during checkout and in your order confirmation email.
If for any reason you aren't able to attend an Australia Post store to post back the item over-the-counter, you may return the parcel via a yellow Australia Post Express Post street postbox. This is at your own risk. If the parcel is lost and is never scanned by Australia Post, you will be liable for replacement at the full RRP price of the item.
Similarly, if the item arrives back much later than expected, the date of the first scan on the tracking will be used as the date it was posted back to calculate late fees.
LOST YOUR RETURN LABEL
If you lose the prepaid satchel, you will need to arrange delivery back to us yourself. This must be an Australia Post Express Post satchel. Our return delivery address is 15 Tania Court, Carrum Downs, Victoria 3201. Please send us a message to let us know if this occurs and include the tracking address.
LATE FEES
If for any reason you post back the rental item(s) on a day after the “Return On” specified, late fees may apply. We will often allow a grace period of 1-2 days for this, but only if it doesn't affect a future booking for another customer. If it does affect this, late fees will be enforced.
The fee charged for each day late will be your rental price divided by the number of days you've rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was $100, late fees would be charged at $25 for each day late. Any lodgement after 4pm local time will be considered as an additional day late, as it won't be collected from that Australia Post location until the following day.