CLEANING & DAMAGE

Straight up. We understand that small accidents may happen, we have an incredible team that can remove stains and make minor repairs to the dresses quick and without fuss. We don't want you to worry about these.

However, we do have other brides relying on us to provide their dress is top condition for their special days too, so we appreciate your support in taking extra care and letting us know as soon as possible if something happens that may impact this.

Unfortunately we are a business, so if stains or damage is caused that we can't fix, the liability will fall back on you.

CLEANING

Dry cleaning is included in your hire.
There will be no fees charged for small stains as long as stains can be removed.

Under no circumstances should you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else.

If something is spilled or causes a mark to your dress that you are concerned about please let us know as soon as possible so we can give you directions on what we can do to minimise the damage.

If you attempt to clean a garment and cause damage, or cause a stain to be permanent, we reserve the right to bill you a fee up to, but not more than 120% of the full RRP of the garment. The garments available for rent on our website are often sold out in all retail stores and no longer available from the designer, which is why a charge above the RRP may apply. This fee will be on top of any amount already paid for rental or postage.

For your special bridal events we understand that fake tan is often worn, small marks on the inside of the dresses that do not impact the dress will not be the cause of additional fee's. However if there are deep tan stains that we are unable to get out, that impact the ability for the dress to be worn again then damage fee's will apply.

TIPS WHEN WEARING TAN:

  • Never wear with fresh tan
  • Always ensure the tan is 24+ hours old and you have had 1 proper shower (does not include shower to wash tan off) before you wear your item
  • Avoid wearing natural/cream deodorants as the stickness can cause tan to marks under the arms easily.

DAMAGE

If damage (stains, rips, etc) is observed when your garment arrives, please take photos of this and let us know right away. If you don't do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.

If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment.

You agree that under no circumstances will you attempt to clean/repair the rental item(s) yourself, or have them cleaned/repaired by anyone else. Do not cut, alter or hem any item booked via The Dress Lab.

Damage insurance of up to $100 is included in the booking fee.

If an item is damaged and is not covered by minor repairs as mentioned above, or insurance, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the garment. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to the rental partner, regardless of the amount of damage.

LOSS OF ITEM

If you've lost or not returned an item, you will be liable for up to 200% of the RRP of the item.

The items available for rent on our website are often sold out in all retail stores and no longer available from the designer. This has led to some people renting an item and not returning it, or saying it is lost, so that they are able to obtain something they want to keep. This, along with loss of earnings from potential future rentals, is why there is a fee of up to 200% of RRP for lost and unreturned items.

If an item is lost by Australia Post, then there will be no fees charged to you. This is only on the condition it was posted over the counter at an Aus Post Office, and tracking is available.

This will not happen when you put it into a street post box, as there will be no evidence of you having posted the item. In these situations you would be liable for the loss.

By placing your order to hire, you give permission for The Dress Lab to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.

For further enquiries on Cleaning & Damages please contact us.